Covid-19 for small businesses

It is a gloomy, dark time. One of the hardest we have experienced in modern times.
We know little about the future but we must prepare as much as possible and adapt quickly.

We are a small community shop. We live and work here. We offer a service to locals. It is essential that we all work together and support each other: The neighbours must support the local shops, whose services are so important for many. The businesses must do the utmost to keep running, despite the lack of staff, the reduced business, and the procurement difficulties.

Now is the time where we are needed the most. And we are doing everything we can to maintain our shop open. For many of our customers, we represent the daily chat, the friendly smile, the human connection. Help us stay open, as much as you can.

So far the response from the community has been extraordinary. At The Coffee Room this morning a lady insisted to pay £20 (instead of £5) with the amazement of Gaia and Marco. Several individuals offered their contact so that people in need can relate to a neighbour. Many of the people I met are refusing to fall for the stock-piling hysteria. Please keep being your usual wonderful human being, whatever the weather, be kind!

What are we doing for our staff?

  • Since the beginning of the outbreak, we have informed our staff regularly on how to keep safe, what to do if they were to go on lockdown areas, according to the latest UK government guidelines.
  • We will do everything we can to give enough hours to each member of the staff. Please help by ordering food from us, so we will have enough turnover to support the team.
  • We have prepared a contingency plan for the worst-case scenario.
  • As for everybody else, the best way to keep safe is to wash hands for 20sec with soap and do not touch mouth, eyes, and co with dirty hands.
  • Anybody that should return from lockdown areas will be asked to self-isolate for 14 days.
  • Whoever will show fever or a new persistent cough will be asked to self-isolate for 7 days.

What are we doing for the customers?

  • We will keep the shops open for as long as you will need us.
  • We will make outstanding, authentic Italian Pizza. Homemade desserts and brownies. Fragrant coffees and sandwiches. We will not let you starve!
  • We are following the government guidelines promptly.
  • We will keep working at the highest standard as we always do. You know that The Pizza Room and The Coffee Room have always maintained a very high hygiene level and the cleaning level is outstanding.
  • As many of you are now working from home, we decided to start our own home delivery service. We are rolling it over from the Mile End shops first, and will then extend it to the other shops as well. We will keep you posted for dates and postcodes.

What are we doing for the community?

  • We have a kind word for everybody that needs interaction.
  • We are volunteering to assist the elderly/lonely in need: call Pam 07760108896 even for just a chat.
  • We refused to stock-pile. We take the risk of running out of toilet paper, so what?

What can you do for the community?

  • Do not panic!
  • Do not stock excessively, do not be greedy.
  • Assist the elderly and the lonely.
  • Introduce yourself to your neighbours, leave a kind note to their doors.
  • Check if they need assistance, reassure them that you can spare some food with them.
  • If you are unwell, self-isolate (physically) but stay in touch with friends, family, and community. You will not be alone. We are friends.